Privacy & Cookies Policy – Citritek.io

Effective Date: 19th September 2025

At Citritek (“we,” “our,” or “us”), your privacy is important to us. This page explains how we collect, use, and protect your personal information, how we use cookies, and how we comply with UK and EU data protection laws (GDPR/UK GDPR).

1. Information We Collect

We may collect the following types of information when you use our website https://citritek.io:

• Personal Information: Name, email address, phone number, and company details when you fill out forms, request information, or contact us directly.

• Technical Information: IP address, browser type, operating system, and usage data (e.g., pages visited, time on site) collected automatically via cookies or analytics tools.

• Business Data: Information relating to your company’s use of our technology solutions (e.g., inquiries about LoRaWAN sensors or water quality services).

2. How We Use Your Information

We use collected information to:

• Provide and improve our products and services.

• Respond to your inquiries or requests.

• Communicate important updates, offers, or news (if you’ve opted in).

• Maintain website security and functionality.

• Comply with legal obligations.

3. Cookies and Analytics

What Are Cookies?

Cookies are small text files placed on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (e.g., navigation, security).

• Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics).

• Preference Cookies: Remember your settings, such as cookie or language choices.

• Marketing Cookies: Track browsing activity to deliver relevant ads (only if used and consented to).

Managing Cookies

When you visit our site, you can accept or reject non-essential cookies via a cookie banner. You can also manage cookies via your browser settings. Please note, disabling essential cookies may affect functionality.

4. Sharing of Information

We do not sell or rent your personal information. We may share it only:

• With trusted service providers (e.g., hosting, analytics, IT support).

• If required by law or to protect our legal rights.

• During a business transfer (e.g., merger or acquisition).

5. Data Security

We use reasonable technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. However, no system is completely secure.

6. GDPR/UK GDPR Compliance

Lawful Basis for Processing

We process personal data under the following bases:

• Consent (e.g., marketing communications).

• Contract (to provide products or services).

• Legal Obligation (compliance with applicable laws).

• Legitimate Interests (operating and improving our services, provided your rights are not overridden).

Your Rights

Under GDPR/UK GDPR, you have the right to:

• Access and receive a copy of your data.

• Correct inaccurate or incomplete information.

• Request deletion of your data (“right to be forgotten”).

• Restrict processing under certain conditions.

• Object to processing, including direct marketing.

• Request data portability.

• Withdraw consent at any time (without affecting prior lawful use).

To exercise your rights, email us at hello@citritek.io.

International Data Transfers

If we transfer your data outside the UK/EU, we use appropriate safeguards (e.g., Standard Contractual Clauses).

Supervisory Authority

If you believe your rights have been violated, you can contact your local Data Protection Authority.
In the UK, this is the Information Commissioner’s Office (ICO): https://ico.org.uk.

7. Data Retention

We retain personal data only as long as necessary to provide services, fulfill legal requirements, or meet business purposes.

8. Children’s Privacy

Our services are not directed at individuals under 16. We do not knowingly collect personal data from children.

9. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy & Cookies Policy periodically. Updates will be posted here with a new Effective Date.

11. Contact Us

For all privacy and data protection inquiries, please contact us:

Citritek
Email: hello@citritek.io
Website: https://citritek.io